REFUND POLICY
I have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need proof of purchase.
To start a return, you can contact me at gypseajewelstudio@outlook.com.
If your return is accepted, you will be responsible for paying for your own shipping costs for returning your item. If you paid for shipping on your original order your refund amount will be for the item or items you are returning only. All shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. I don’t guarantee that I will receive your returned item.
Items sent back to me without first requesting a return will not be accepted.
You can always contact me for any return question at gypseajewelstudio@outlook.com.
Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need proof of purchase.
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since I’ve approved your return, please contact me at gypseajewelstudio@outlook.com
Repairs
If your item needs to be restrung the costs are as follows:
Mala necklaces: $35
Worry beads: $25
Mala bracelets: $15
All prices are in AUD.
You are responsible for all shipping costs.
Any additional repair costs are determined on an individual basis.
Email gypseajewelstudio@outlook.com with a picture of your item to get the process started.